General conditions of sale

1. Sellers identification

Zoo de Martinique – Habitation Latouche
SAS au capital de 100 000€
Siège social : ANSE LATOUCHE, 97221 LE CARBET - Martinique
SIRET : 517 784 005 00012 – RCS Basse-Terre
N° TVA intracommunautaire : FR96 419573431
Téléphone : 0590 98 83 52
Email : contact@zoodemartinique.com
Site Web : www.zoodemartinique.com

2. Purpose

These general conditions of sale govern the online sale of entrance tickets, annual subscriptions, combined packs and gift cards offered by the Martinique Zoo on its website.

3. Offered products

Admission tickets: valid for 3 months from the date of purchase, without prior reservation of a day or time.
Annual subscriptions: valid for 12 months from the date of purchase, for unlimited entry to the park according to opening conditions.
Nature Pack: combined ticket including one entry to the Martinique Zoo and one admission to the Valombre Botanical Garden (valid for 3 months).
Gift cards: usable for the purchase of tickets to the Martinique Zoo, valid for 12 months from the date of purchase.

The applicable rates are those displayed on the site at the time of the order.

4. Order and validation

Orders are made exclusively online via the official website of the Martinique Zoo.
The order is confirmed after receipt of payment and the sending of a confirmation email with the tickets in electronic format
This email is the proof of purchase and must be presented at the entrance of the park (printed or on smartphone)

5. Rates and terms of payment

Prices are indicated in euros and all taxes included (TTC).
Accepted payment methods: bank card (Visa, Mastercard), Connect holiday vouchers.
Payment is due immediately upon order.

6. Ticket delivery

Tickets, subscriptions, packs and gift cards are sent by email in the form of downloadable e-tickets.
No postal delivery is planned.

7. No right of withdrawal - Cancellation/Refund

In accordance with article L221-28 of the Consumer Code, leisure activities services provided on a specific date or at a specific frequency do not benefit from the right of withdrawal.

Thus, tickets, subscriptions, packs and gift cards are not taken back, exchanged or refunded, even in the event of loss or theft.
In the event of an exceptional closure of the park due to force majeure (major weather, cyclone, etc.), the Martinique Zoo may offer a deferral solution or a credit note, at its sole discretion.

8. Terms of use

Each ticket is nominative and valid for one person only.
Any reproduction, modification or fraudulent use of a ticket is prohibited.
The Martinique Zoo reserves the right to refuse access to anyone presenting a falsified or non-compliant ticket.

9. Responsibility

The Martinique Zoo cannot be held responsible for losses, thefts, damages or incidents that occur outside its area of responsibility.

10. Customer service and complaints

For any questions or complaints, the customer can contact:
Phone: 0596 52 76 08
Email: contact@zoodemartinique.com

11. Protection of personal data

The information collected during the order is necessary for the management of purchases. They can be used for information and communication purposes (newsletter) if the customer has consented to it.
In accordance with the General Data Protection Regulation (RGPD), each customer has the right to access, rectify and delete their data by writing to: contact@zoodemartinique.com.

12. Applicable law and dispute resolution

These terms and conditions are subject to French law.
In the event of a dispute, and in the absence of an amicable agreement, jurisdiction is attributed to the courts of Fort-de-France.
The customer has the possibility of using a consumer mediator free of charge, in accordance with the provisions of the Consumer Code.